FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@cerelief.com

Cerelief™ Smart neck Pro 

CautionPlease DO NOT use the product with the following medical conditions:

  • Heart pacemakers and other implantable medical electronic devices
  • Artificial heart or/and lungs and other life-supporting medical devices
  • Electrocardiographs
  • Pregnant women
  • Acute suppurative inflammation patients
  • Near the heart
  • Patients with sensory impairment due to high peripheral circulatory disorders, including diabetes
DOES THIS WORK?

Yes, our smart neck pro works by combining low-frequency electrical impulses. Our generation of constant warmth and TENS™ (Transcutaneous Electrical Nerve Stimulation).
As a result, tough areas experience greater blood float and releases herbal endorphins.

Cerelief turned into approved through the USA Department of Health and Human Services as well as the FDA to relieve muscle stiffness. With 15 levels, you can start via the lightest stage. And the infrared warmness function may be used to ease muscle tension, stress, and promote blood circulation. We sell heaps of neck massager everywhere in the world each month. A lot of clients like our products.


HOW TO OPERATE AND USE THE INTELLIGENT NECK MASSAGER?

After turning ON the massager by retaining down the button for 3-5 seconds, wait until you listen a beep.
When turned on, first click on the "M" or Mode button on the remote to spark off the rub down.

Then boom the depth through clicking the "+" button (endorse clicking five-10 times).
Each time you click a button at the remote you have to listen a "beep" that suggests the faraway is working.


Every time you turn rub down modes via clicking the "M" button, it'll reset the strength settings to ZERO so that you need to click on the "+" button to boom the intensity of the rubdown.
WHAT KIND OF PEOPLE ARE NOT SUITABLE FOR USING THE SMART NECK PRO?
Although it's far secure for largest people, experts recommend that some organizations of people keep away from TENS treatment unless a health practitioner advises it.

This recommendation applies to the following people:
-Pregnant women: Should avoid using TENS inside the abdominal and pelvic regions.
-People with epilepsy: Applying electrodes to the top or neck may also induce seizures.
-People with coronary heart problems.
-People with a pacemaker or every other sort of electric or metal implant.

WHAT SHOULD BE NOTED BEFORE USING IT?

To experience the best rub down effect, make sure all the plates touch your skin. (Tie up your hair and take off necklaces earlier than use) And the usage of a moist towel to moisten your neck a bit in advance.


I TRY TO TURN ON THE MASSAGER BUT IT DOESN'T WORK, WHAT SHOULD I DO?
Reason 1: The massager might also lack electricity — When you get the massager and it does now not paintings please charge it.
The light on the energy button should be the coloration blue, indicating a full charge.
Troubleshoot: After turning at the massager ensure to first click the "M" or Mode button then increase depth.

Every time you turn rubdown modes through clicking the "M" button. It will reset the power settings to ZERO so you ought to click the "+" button to increase the intensity of the massage.
IS IT NOISY WHEN IT'S OPERATING?
It makes no sound at all. It does no longer vibrate. Instead, it sends pulses in varying degrees and modes and may be combined with heat.
It has a protection characteristic with a view to shut itself off after a set amount of time.
IS IT EASY TO CLEAN?
You can wipe the metallic plate and the system frame with a wet paper towel or disinfectant after shutting if off, after which use it after air drying. Do now not wash it or easy it underneath a startup state (in case of a brief circuit).
I START USING IT BUT I CAN'T FEEL ANYTHING, IS THERE SOMETHING WRONG?
The massager has 15 strength levels. Right out of the box, the default intensity placing is the first power stage. You can alter it as needed.

Troubleshoot:
Every time you switch massage modes by means of clicking the "M" button. It will reset the energy settings to ZERO so that you must click the "+" button to growth the depth of the massage.

After turning on the massager make certain to first click the "M" or Mode button to set off the rub down then growth intensity.
WHY DOES THE MASSAGER AUTOMATICALLY TURN OFF WHILE IT'S WORKING?
Here are 3 different situations for this issue:
The massager has a default placing so that it will shut off after 15 minutes.

When the massager runs out of strength, it'll shut off.
If you are taking off the massager and leave it with none operation for 60 seconds, the massager will shut off.
AFTER USING THE MASSAGER, WHY DOES MY SKIN BECOME RED AND IRRITATED.
There are three reasons:
The massaging time may be too long or the intensity you set is just too strong.
The massaging time ought to no longer exceed 30 minutes. The depth need to be set at a suitable stage that your body can endure.
The electrode plates might not touch your neck pores and skin. Please make sure the three-electrode plates maintain touching your pores and skin (Tie up your hair and take off necklaces earlier than using).
Make positive the skin of your neck is well moistened. Before the usage of the massager, you moisten your neck with a wet towel in advance.

WILL IT HURT ME DUE TO ELECTRICITY?
The voltage is 5V, which is a long way lower than the international protection voltage preferred 36V. The rubdown gadget uses pulse era, and you will experience a moderate electric flow that won’t hurt you.

HOW MANY MASSAGE MODES DOES IT PROVIDE?
There are three modes: kneading mode, scraping mode, and acupuncture mode.
Cerelief™ Smart Neck Pro makes use of 3 rubdown nodes letting you revel in deep rubdown 83 times in line with minute. With 15 power levels, It enables improve blood move and relieve muscle pain.
WHAT IF THE LED LIGHT INDICATOR DOESN'T TURN BLUE AFTER A LONG TIME CHARGING?
The purpose is that the massager may be charged at an inadequate voltage. Please try another USB adapter to price it.

Q. Can I cancel my order after I've made a purchase on the website? - You can.

A. We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

Q. How do I return or exchange an item? - Our Guarantee.

A. Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@cerelief.com and we will respond within 24 hours to assist with the process.

Q. What are your shipping options? - Limited by volume.

A. Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. support@cerelief.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, China, Belgium, Malaysia and Korea. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my items to arrive?

A. It will usually take 14-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide. 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@cerelief.com.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal. 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.