IS SHIPPING FREE?
We are proud to offer FREE WORLDWIDE SHIPPING on all orders. All orders are shipping and fulfilled from our distribution center located from on centers in the United States, China, and Thailand. Standard US shipping: 10-15 business days. Standard International Shipping: 10-20 business days. All orders will be processed with in 1-2 business days. In peak periods please allow up to 3 business days for dispatch.
*DUE TO HIGH DEMAND AND THE COVID-19 GLOBAL PANDEMIC SHIPPING MIGHT BE DELAYED*
*All International shipping times exclude clearance/customs delays.*
HOW DO I TRACK MY ORDER?
After your order has been shipped a tracking number will appear. You can track your order on our company's website with the tracking number provided. You can find the "Track Your Order" section at the bottom of the page in the "help" section.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.